WHO IS THE RESPONSIBLE FOR THE WORK OF YOUR DATA?
HOW FINANCIALLY DO WE DEAL WITH YOUR PERSONAL DATA?
WHAT IS THE LEGITIMATION FOR THE WORK OF YOUR DATA?
HOW MUCH TIME DO WE KEEP YOUR DATES?
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
WHAT ARE YOUR RIGHTS WHEN YOU DO NOT FACILIT YOUR DATA?
CUTIMED, S.L. informs of its privacy policy applied to personal data.
WHO IS THE RESPONSIBLE FOR THE WORK OF YOUR DATA?
• RESPONSIBLE FOR THE WORK: CUTIMED, S.L.
• NIF: B53897948
• Location: Calle Castellón,7, 03350, Cox, Alicante
• E-mail: legal@zapatoconfortable.com
WHAT DATA TIME ARE WE DOING?
Depending on the products, services or functionalities you want to enjoy at any time, we will need to treat some data or others. In general, such data shall be as appropriate:
• Your identifying data: name, surname, NIF, NIE or passport, language, country from which you interact with us, etc.
• Contact details: telephone number, postal address, email, etc.
• Economic and transactional information: Your payment or card data, information about your purchases, orders, returns....
• Connection data, geolocation and navigation (if you interact with us from your mobile phone, for example).
• Commercial information if you are subscribed to our commercial communications.
• Data on your tastes and preferences.
• In case you use the Complaints Channel, we will treat the identifiable and contact details of the informant (if not anonymous), as well as the data contained in the communication, which may include data relating to criminal convictions and offences and data relating to administrative offences and penalties.
Remember that when we ask you to complete your personal data to give you access to some functionality or service of the web, we will mark some fields as mandatory, since they are data we need to be able to provide you with the service or give you access to the functionality in question.
Please note that if you choose not to provide us with this information, you may not be able to complete your user registration or enjoy these services or features.
HOW FINANCIALLY DO WE DEAL WITH YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
1. For the development, compliance and implementation of the Sales Contract
This purpose includes the processing of your data mainly for:
• Contact you regarding updates or informative communications related to the purchased products, including sending quality surveys on the supplied products.
• Manage the payment of the products you purchase, regardless of the means of payment used.
• Activate the necessary mechanisms to prevent potential frauds against you and against ourselves during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.
• Manage possible returns once you have made a purchase and manage requests for information on the availability of different products.
• Billing and making available to you tickets, invoices and any other proof of payment regarding the purchases you have made in our Platform.
2. To respond to requests or requests you make through the various means incorporated into our Platform.
We only process personal data that is strictly necessary to manage or resolve your request or application.
3. For registration on the website
In case you decide to register on our website, we need to process your data to identify you as a user of it and give you access to its different functionalities, products and services that are at your disposal as a registered user. You can cancel your registered user account by contacting us through our Customer Service department.
4. For marketing purposes.
To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic remission of newsletters from the company.
You should remember that you can unsubscribe from the Newsletter at any time and at no cost, contacting us through the email of the controller or following the indications we will offer you in each of our communications.
5. Usability and quality analysis for the improvement of our services (Cookies)
If you access our Platform, we inform you that the necessary computer control actions will be carried out to ensure the correct functioning of the web and to prevent and detect misuses.
In addition, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to make improvements in it. Likewise, at times, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detect those areas in which we can improve.
6. For social media management
In the event that you follow us or contact us through the different social networks in which we are present, we will treat the data you provide us through them. with the sole purpose of responding to your messages or comments and managing our contact list.
7. Reporting channel management.
The data are processed in order to receive, manage and properly process the information received through the internal information system.
WHAT IS THE LEGITIMATION FOR THE WORK OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we treat them, in this way we will find different legal bases according to the following purposes:
1. Development, compliance and performance of the sales contract.
The processing of your data is necessary for the execution of the sales contract that links us with you. We understand that the processing of this data is positive for all parties involved when payment of a purchase occurs and in particular for you as it allows us to establish appropriate measures to protect you against attempted fraud by third parties.
2. Attention to the Customer.
We believe that we have a legitimate interest in responding to requests or consultations that arise through the various existing means of contact. We understand that the processing of this data is also beneficial to you as it allows us to adequately address you and resolve the queries raised. When you contact us, in particular, for the management of incidences related to the product acquired through the Platform, the treatment is necessary for the execution of the sales contract. When your consultation is related to the exercise of the rights we inform you about below, or with claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
3. For registration on the website
The legitimization basis is the provision of your consent when registered on our website.
4. Marketing.
The legitimate basis for dealing with your data for marketing purposes is the consent you provide, as an example, when you agree to receive personalized information through various means, when you authorize the sending of newsletter, or when you accept the legal basis for participating in a promotional action.
5. Usability and quality analysis
The basis of legitimation is the consent provided on our website for the installation of the cookies it considers appropriate. In the case of strictly necessary technical cookies the legal basis is the legitimate interest of the person responsible in ensuring the accessibility, operation and good use of the website.
6. Social networks
The basis of legitimation is the informed consent to respond to the queries raised through the social network, as well as the time at which it follows us and wishes to be part of our list of contacts.
7. Complaints Channel Management.
In accordance with Act No. 2/2023 of 20 February, regulating the protection of persons reporting regulatory and anti-corruption offences, the processing of personal data shall be legal under the provisions of the articles 6.1.c) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, 8 of the Organic Law 3/2018, of 5 December, and 11 of the Organic Law 7/2021 of 26 May, when, according to the provisions of Articles 10 and 13 of this Law.
The processing of special categories of personal data for reasons of an essential public interest may be carried out in accordance with the provisions of the article 9.2.g) of the Regulation (EU) 2016/679.
HOW MUCH TIME DO WE KEEP YOUR DATES?
1. Development, compliance and performance of the sales contract.
We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently the legally established deadlines for the fulfilment of our tax obligations. On some occasions, we will only treat some data until the time you decide, as is the case of the payment data (bank card) you have asked us to store for possible future purchases.
2. Customer Service
We will process your data for as long as necessary to meet your request or request.
3. For registration on the website
We will treat your data during the time you maintain the registered user status (i.e. until you decide to unsubscribe).
4. Marketing
We will process your data until you request the download or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six months since the end of the action.
5. Usability and quality analysis for the improvement of our services (Cookies)
As set out in the cookie policy.
6. Social networks
We will process your data for as long as necessary to meet your request or request and as long as you follow our profile.
7. Complaints Channel Management.
Personal data relating to information received and internal investigations shall be retained only during the period required and provided for the purpose of complying with Law 2/2023 of 20 February. Data may not be retained for a period exceeding 10 years.
The data subject to treatment may be kept in the information system only for the time required to decide on the origin of an investigation into the facts reported.
After three months of the receipt of the communication without the initiation of investigation proceedings, it must be abolished, unless the purpose of conservation is to leave evidence of the operation of the system. Communications to which no course has been taken may only be anonymized, without the obligation to block.
Regardless of the fact that we treat your data during the strictly necessary time to comply with the relevant purpose, we will retain the same data later duly stored and protected during the time when responsibilities arising from the treatment may arise, in compliance with the regulations in force at each time. Once they prescribe the possible actions in each case, we will proceed to the deletion of personal data.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
In general, in order to meet the purposes set out in this Privacy Policy, we need to provide access to your personal data to third parties that provide support in the services we provide you with and below:
• Financial institutions for the management of payments
• Providers of technology services that support us
• Suppliers and collaborators of logistics, transport and delivery services. The Logistics company that will be responsible for the delivery of the order in your home, which means to communicate your name, surnames, DNI, telephone and address.
• Group companies, exclusively for internal administrative purposes.
Social networks:
In addition, we inform you that we are present on social networks Facebook, Instagram, X and YouTube, to keep our followers informed about the company's news and services.
You can access these social networks voluntarily and through the links available on the website or by accessing directly and on your own from the browser or app installed.
You should know, that this website is not responsible for the use of the data that these social networks can make. However, when these data are generated on the social network and derived from an interaction with our official account, we will be liable for the treatment along with the social network.
The creation of an account in a social network by this company does not mean that you should consent to the processing of the data without prior notice of the scope of it.
In order to consent to our assignment from this website and the processing of your data, you must carefully read the privacy policy of the social network you wish to access:
• Facebook: https://es-es.facebook.com/privacy/explanation
• Instagram: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
• YouTube: https://www.youtube.com/intl/es/about/policies/#community-guidelines
• X: https://twitter.com/es/privacy
This way, before clicking on the logos of the social networks present on our website, you can report and perform a redirection with prior knowledge of the processing of your data and on a voluntary basis.
International transfers:
Any international transfer of personal data (e.g., in the case of the use of cookies, social networks, etc.) shall be based on your express consent, in the event that there is no decision of adequacy, appropriate guarantees or other legal basis that legitimizes it.
Complaints channel:
The identity of the informant may only be communicated to the judicial authorities, the Prosecutor ' s Office or the competent administrative authority in the context of a criminal, disciplinary or sanctioning investigation, for information received within the scope of Law 2/2023.
In the field of the entity, only the System Manager and the manager will have access to the system.
They could have limited access to and within their competences:
(a) The person responsible for human resources or the competent body duly designated only when disciplinary action against a worker may be taken.
b) The person responsible for the legal services of the entity or agency, if any legal action is taken in relation to the facts related to the communication.
(c) The data protection delegate.
The processing of data by other persons, or even their communication to third parties, shall be lawful, where necessary for the adoption of corrective measures in the entity or the processing of sanctioning or criminal proceedings, as appropriate.
Other technology service providers:
• WhatsApp: https://www.whatsapp.com/legal/terms-of-service?lang=es#terms-of-service-privacy-policy-and-user-data
• reCAPTCHA: https://policies.google.com/privacy?hl=es
Out of these cases, your personal data will not be communicated to third parties.
WHAT ARE YOUR RIGHTS WHEN YOU DON'T FACILIT YOUR DATA?
We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights.
You can exercise them at no cost by sending an email to our legal address@zapatoconfortable.com, simply by telling us the reason for your request and the right you want to exercise.
If we consider it necessary to be able to identify you, we will be able to request you a copy of an accreditation document of your identity.
In particular, regardless of the purpose or legal basis under which we treat your data, you have the right to:
• Ask us for access to your data we have.
• Ask us to rectify the data we already have. Please note that by actively providing your personal data in any way, it ensures that they are true and accurate and undertakes to notify us of any changes or modifications thereof.
• Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have previously informed you, or that we no longer have the legitimacy to do so.
• Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the time you need it. If you have provided your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.
• Receive those personal data that fail you and that has provided us, in a structured format, of common use and mechanical reading, as well as to transmit them to another responsible for the treatment.
On the other hand, when processing your data is based on our legitimate interest, you will also have the right to object to the processing of your data:
• When the treatment is based on consent, it may be withdrawn by means of communication addressed to legal@zapatoconfortable.com
Finally, we inform you of your right to file a complaint with the relevant data protection control authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
THE PRIVACY POLICY.
We may modify the information contained in this Privacy Policy when we deem it appropriate. In case we do, we will notify you by different channels through the Platform, or we will even notify your email address when the change in question is meaningful to your privacy, so that you can review the changes, evaluate them and, if any, oppose or unsubscribe in any service or functionality.
COOKIES INFORMATION
We use cookies and similar devices to facilitate your browsing in the Platform, know how you interact with us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.