These Terms and Conditions of Sale are applicable to the purchase and sending of products through our website. Read these Terms and Terms of Sale carefully before placing an order. When confirming that you have read and accepted these sales terms and conditions when you refer an order through the website, you will be confirming your unconditional acceptance of these terms and conditions of sale.
If you want to obtain additional information about these Terms and Conditions of Sale or have any questions about it, see our Frequently Asked Questions page and, if you still need assistance, contact the Customer Service Department through our contact page.
In these Terms and Conditions of Sale, CT, it means Cutimed S.L., one company with address in C / Castellón, 7, 03350, Cox (Alicante), Spain, and with C.I.F. B53897948, and "you" means the client. These Terms and Terms of Sale along with your order and your order confirmation constitute the contract between our company and you in relation to the supply of products. No other set of terms and conditions will be applicable. The contract may only be modified by mutual agreement between the written or e-mail.
All users of our website will be able to electronically store or print a copy of these Terms and Terms of Sales
All products are shipped from our stores in Alicante, Valencia or Madrid.
1. Information regarding the products
We will try to guarantee as much as possible that the information related to the products is accurate and is up to date. However, we do not guarantee the absence of errors in the description and / or price of the products or the permanent availability of the products when you want to place an order to acquire them.
The materials contained in our website should not be considered as a statement or demonstration regarding the products.
All images, illustrations and descriptions of Products are included for information purposes only, and you will be able to contact us via the Contact page if you want to obtain additional information about the Products.
We will take all necessary measures to accurately display the characteristics of our Products, including the corresponding colors. However, since the actual colors you will see depend on the configuration of your computer and your computer system, we cannot guarantee that your computer will accurately reflect those colors.
We reserve the right to modify, at any time and without notice, the information concerning the Products shown on our Website, including, without limitation, information on prices, description and availability of the Products. However, changes in price, availability or description of any Products will not affect the Orders made by you that have already been accepted by our company in accordance with Clause 2 below.
The above will not affect your legal rights in the case of products that do not conform to the above description.
2. How to place an order
In order to perform an order, it must be over 18 years old. The contract is formalized in Spanish.
The user of the website will be able to browse the web store and fill the shopping cart without registration
To perform the Order, you must select the Products from the Website, add to the shopping cart and choose the payment method. To complete the purchase it will be essential to provide certain mandatory data to access the order shipping data. We will only be able to send you documents by e-mail to the e-mail address you have indicated at the time of the Order, so please check that the mail has been entered correctly before the completion of the purchase process.
We cannot accept Orders made in ways other than the above detailed.
If you have any problems during the execution of the Order or if you are not sure if you have completed the process of processing the Order through the Website, please contact us.
When you make an order, you will have made us an offer of purchase of the Products you have selected. The Orders will be subject to availability and acceptance on our part and we will be able to reject your Order at any time and our exclusive choice, including, as an example, in the following assumptions:
• When you provide us with incorrect information including, without limitation, insufficient or incorrect payment information, incorrect billing data; incomplete or incorrect delivery address; or fraudulent information
• When there is a mistake on our website regarding the products you have requested, for example, an error related to the price or to the description of the products with respect to the information shown on our website
• When the products you have requested are no longer available through our website.
We will not be responsible in front of you or from third parties by the withdrawal of any product from the website, the elimination or editing of any materials or contents of the website, the refusal to process an order or suspension of an operation once its processing.
In case of not being able to accept or process your order, we will contact you via e-mail as soon as possible and, in any case, before 30 days after the date of the order.
If we can not accept or process your order because the products have ceased to be available, or due to an error in the price and / or other data related to the products with respect to which you have placed the order, we will notify you and proceed to cancel your order in regards to those Products that we can not supply, as well as to reimburse the amount that has paid for these products.
At the end of the order through the web form, you issue a binding will declaration by which you accept the conclusion of the order by obliging the payment of it
When you place an order, you will receive an automatic e-mail by confirming the reception of the order. This e-mail contains the relevant data of your order (such as, for example, quantities, price, shipping conditions) and a link to follow up it. We remind you that this e-mail does not constitute an acceptance of your order. Your order will be accepted and the contract between us and you will be completed only when we send the products
Please review the order confirmation mail and check all the data are correct. In case you notice that there is any wrong data you can go to customer service via phone +34965208770, or email address atencion.cliente@zapatoconfortable.com.
Orders can be canceled by you at any time before we proceeded to its processing. If you wish to cancel your order, please contact us through our contact page. In case of cancellation, we will reimburse you the amount of the products included in the canceled order.
We will not accept any kind of orders of orders other than that previously indicated. Once your order has been processed, you can only exercise your right of withdrawal following the planned procedure.
Contracts concluded in the online store are archived. You can access the orders made and invoices in your customer account or, if you are not a registered user, sending an email to atencion.cliente@zapatoconfortable.com.
3. What happens if the products are not available
We will treat by all reasonable means in our scope of ensuring that information relating to the products shown on our website is always accurate. However, when making an order, unfortunately certain products could be out of stock.
In case we can not send you the requested products within 30 days from the date of the order, we will cancel your order partially or total and, in such a case, we will reimburse you the amount of the products included in the canceled order. Nothing of what is stipulated in these conditions will affect your legal rights in terms of defective products.
4. Our price and shipping policy
The prices of the products are indicated on our website and will be confirmed in the automatic order confirmation e-mail you will receive after completing the order process. All prices are expressed in euros and include VAT.
The prices indicated do not include shipping costs, which can be applied to your order, as indicated on our website, at the time you refer your order. Shipping costs will depend on the value of the order, destination and the chosen shipping method. The deliveries made to destinations located outside Spain may assume additional expenses and be subject to additional fees and taxes, especially those of customs nature and on the value added to import. All of the expenses originated by the destination will be assumed by the buyer.
The products offered on the website will be sent only to the list of territories indicated in the section Shipping.
To consult the shipping costs, list of countries and the terms and conditions of application, refer to our page of Shipping.
We reserve the right to modify the price of the products indicated on our website at any time and without prior notice. The price changes of the products will not affect the orders that have already been accepted and with respect to which an order confirmation e-mail has already been sent. In case we detect an error in the price of the products you have requested, we will cancel your order and we will communicate it conveniently. Next, we will reimburse you the amount that has paid.
We will send you the products to the delivery address indicated in your order confirmation
5. Payment methods
Payments must be made in the currency indicated on the order before proceeding its shipment.
We accept payment with the following means:
• Visa, Mastercard and Master card.
If you pay by credit or debit card, you must provide the data on your card when you place the order. A charge will be made on your credit or debit card for the total value of the order at the time you send your order. We will not accept your order or provide you with the products until the issuer of your credit or debit card has authorized the use of your card with respect to the payment of the requested products.
If we do not receive such authorization, we will notify you. We reserve the right to verify the identity of the credit or debit card holder requesting timely documentation.
We will adopt all necessary measures so that our website is safe and thus avoid possible fraud. All credit and debit card operations on this website are carried out through a secure online payload that will carry out automated information treatment activities related to your payment data in a safe environment. At any time and to our exclusive choice, we can restrict shipments to certain countries or regions that we consider that they have a high degree of risk of fraud.
• PayPal.
When you make the payment via PayPal, you will be asked to access your PayPal account by indicating your e-mail address and password to confirm the payment. Even if you do not have a PayPal account, you can use this payment method up to a maximum of 10 times and you will be asked to indicate certain personal data and credit card. Your products will be sent once the payment has been authorized. If we do not receive the funds from the authorized payment within 30 days from the date of completion of your order, this order will be canceled.
More information in https://www.paypal.com/en/home
• Bizum.
You just have to choose the "Pay with Bizum" option, indicate your phone number, enter your Bizum key and validate the operation. All the information will be processed through the corresponding Bank. More information in https://sociedad.bizum.es/
• Klarna.
We accept payment in installments through the Klarna application. More information in https://www.klarna.com/
6. When the products are delivered
The delivery will be made through standard messaging service, according to your choice, within the usual working hours. Shipping costs may apply to your order. To consult our Terms and Terms of delivery and shipping costs, see our shipping page.
We will not send any product until the entire corresponding payment has been received. We will treat by all means within our reach of delivering the products within the delivery period specified in our Terms and delivery conditions. However, any delivery date or delivery that we specify will constitute a mere guidance estimate and we will not assume any liability for any losses or damages that you may incur if an inevitable delay in delivery occurs.
The ownership and risk of loss relating to the products will be transmitted to you at the time of delivery.
7. How to return products
We hope you are satisfied with your purchase in Zapatoconfortable, however, we understand that you may want to return any item or all of them. Products that have been supplied by mistake, which are not complete or that present damage or defects, or simply in case you change your mind, you can return by contacting you atencion.cliente@zapatoconfortable.com to inform about the items you wish to return. For more information about managing your return See our section Returns and Refunds
8. THE RIGHT OF DESISTANCE
You have the right to withdraw from this contract within 30 calendar days without justification. The withdrawal period will expire on the 14 natural days of the day that you or a third party by you indicated, other than the carrier, acquired the material possession of the goods. In the event that you have purchased several products and the shipment has been divided the right of withdrawal will expire on the 14 calendar days of the day that you or a third by you indicated, other than the carrier, acquired the material possession of the last of those goods
To exercise the right of withdrawal, you must notify us through an unequivocal declaration of your decision to withdraw from the contract through the procedure when you return them to us following the procedure indicated in the Returns and Refunds from our page. In case of exercising the right of withdrawal, because of the return indicate only right of withdrawal.
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by its part of this right be sent before the corresponding deadline expires
Consequences of withdrawal
In case of withdrawal from you, we will refund all payments received from you, including the delivery costs (with the exception of the additional costs resulting from the election by you of a different mode of delivery to the less expensive standard of delivery we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which your decision to withdraw from this contract is informed. We will proceed to make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expense as a result of the refund. Once the return is requested, we will arrange to collect the items in the same direction in which they were delivered.
In case of defective products or miscellaneous shipments, return expenses will be borne by the company. For the rest of the changes and returns the return expenses will be borne by the buyer/client, except for the first return you make on the order. The costs will depend on the type of product, volume and weight, as well as the chosen company.
It will be essential that the products to return are in perfect condition, with all their accessories and original packaging. If there is any Gift per purchase on the order, it must be returned to accept the withdrawal.
You will only be responsible for diminishing the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right to withdrawal shall not be applicable in the legally established cases and in particular to contracts relating to the provision of goods made in accordance with the specifications of the consumer and user or clearly customized.
Neither will the right of withdrawal be admitted when the item subject to return is not exactly the one acquired, unless a product other than the one purchased has been mistakenly sent to it, has been depreciated after delivery, is not in perfect condition or has been opened or used, except when the product purchased presents some type of tara or defect
9. BROKEN, DEFECTIVE OR ERRONEOUS PRODUCTS
If in the delivery of an order it detects that the packaging has been manipulated or damaged, the motive and signature of the customer must be noted in the carrier.
In case of receiving a product with factory defect, tara or which is incorrect, it has 7 days from the receipt of the order for the return of the same, provided that you inform us within 48h from the receipt of the order through our email atencion.cliente@zapatoconfortable.com.
It is essential that you send us the photo in high resolution of the broken, defective or erroneous article and keep that article in order to manage the return, as well as photo of the original packaging, which you must also keep. We will tell you the procedure to follow, to proceed with your return. Likewise, as in the preceding section on the withdrawal, the goods received must be found with their original packaging, in perfect condition of conservation, and with an accredited copy of the purchase.
If there is any gift per purchase on the order, it must be returned to accept the return.
Upon receipt of the goods and after checking the status of the goods, the payment of the corresponding amount shall be made by means of payment used in the order.
In case of defective products or miscellaneous shipments, return expenses will be borne by the company.
For more information on size, model or color changes, see the Returns and Refunds section.
10. GARANTIES
All products offered on the website have the legal guarantee in accordance with the conditions laid down in Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.
11. AFTER-SALES SERVICE
Our customer service service is at your disposal to meet any possible claim. You can contact us via the phone +34965208770 at the email address C/ Pablo Iglesias, 8, 03004, Alicante. You can also contact us by email at the address atencion.cliente@zapatoconfortable.com.
12. OUR RESPONSIBILITY FOR YOU.
In no case will CT be liable for direct or indirect losses, damage or expenses, regardless of the way they occur, which may originate due and/or caused by the use of this website and/or the information or materials it contains, or as a result of the inaccessibility to this website and/or the fact that certain information or materials contained therein are incorrect, incomplete or not updated
The above clause does not exclude or limit the liability of CT in cases where liability cannot be excluded or limited by law.
The parties agree to settle any discrepancy or conflict in an extrajudicial way and only in the event that it was not possible, whereas the CUSTOMER is considered as a consumer and user, in such case the Courts and Tribunals of the CUSTOMER domicile or the other that the specific rules regarding consumers and users could determine.
We also inform you that you have the right to request an extrajudicial resolution of consumer disputes through the online dispute resolution platform developed by the European Commission, accessible through the Internet address https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
13. Use of the website
The use of this web page is also subject to the conditions indicated in the Legal notice.
14. Events out of our control
We will not be responsible for any non-compliance or delay in compliance with any of the assumed obligations, when it is due to events caused by causes of force majeure
The causes of force majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
• Strikes, sewage closures or other measures claimed
• Civil concussion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war
• Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster
• Impossibility of use of trains, boats, aircraft, motor transport or other means of transport, public or private
• Impossibility of using public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority
It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension within the deadline to meet these obligations for a period of time equal to the cause of force majeure
We will put all the reasonable means for the end of the cause of force majeure or to find a solution that allows us to fulfill our obligations despite the cause of force majeure.
15. Industrial and intellectual property
You recognize and consent that all copyright, trademark and other industrial and intellectual property rights over the materials or content provided as part of the website correspond at all times to us or those who granted us a license for use. You can make use of such material solely in the way we expressly authorize us or who granted us a license for use. This will not prevent you from using this web page to the extent necessary to copy the information about your order or contact data.
16. Virus, piracy and other computer attacks
You should not make an improper use of this web page by intended introduction in the same virus, Trojans, worms, logical pumps or any other program or technologically harmful or harmful material
You will not try to have unauthorized access to this website, to the server where that page is hosted or to any server, computer or database related to our website
You agree not to attack this website through a service denial attack or a distributed denial of denial attack
Failure to comply with this clause could be paired by the commission of infractions typified by the applicable regulations. We will inform of any breach of such regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker
Likewise, in case of non-compliance with this clause, it will immediately leave being authorized to use this website
We will not be responsible for any damage or loss resulting from a denial of service, virus or any other program or technologically harmful or harmful material that may affect your computer, computer equipment, data or materials as a result of the use of this website or content download From the same or to which it will redirect.
17. Links from our website
In the event that our website contains links to other web pages and third-party materials, such links are facilitated only for informational purposes, without us having any control over the content of said web pages or materials. Therefore, we do not accept any responsibility for any damage or loss derived from its use.
18. Communications in writing
The applicable regulations require that part of the information or communications we send to you, however, through the use of this web page you agree that most of these communications with us are electronic
We will get in touch with you by email or we will provide you with information by hanging ups on this website
For contractual purposes, you consent to using this electronic media of communication and recognizes that any contract, notification, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
19. Treatment of your personal data
When placing an order, you will be accepting and understanding that we can store, treat and use the data obtained when you access the web page to process your order. We will discuss your information in accordance with our privacy statement available in our Privacy policy.
20. Notifications
Notifications that you send us should preferably be sent through our contact form. According to the provisions of the previous clause and unless otherwise stipulated, we can send you communications well to the e-mail or to the postal address provided by you when placing an order
It will be understood that notifications have been received and have been correctly made at the same moment in which they hang up on our website, 24 hours after an email, or three days after the postage date of any letter.
21. Renunciation
The lack of request by our part of strict compliance by its part of any of the obligations assumed by you by virtue of a contract or the present conditions or the lack of exercise by our part of the rights or actions that may correspond under that contract or conditions, it will not be renouncement or any limitation in relation to these rights or actions or will it exonerate you to comply with such obligations
No waiver on our part to a specific right or action will be a waiver of other rights or actions derived from a contract or conditions. No waiver on our part to some of these conditions or the rights or actions derived from a contract will take effect, unless expressly established that it is a waiver and is formalized and communicated to you through the different means of contact that you It facilitated
22. Partial Nullity
If any of these conditions or any provision of a contract, were declared null and without effect due to firm resolution issued by competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
23. Resale / merchandise forwarding
We constantly monitor the quality of the Products we offer to our customers in order to ensure full customer satisfaction. Our Products are only distributed in our own stores and our authorized resellers. You may not appear to other third parties as one of our authorized resellers or as a person authorized to resell our Products. We reserve the right to reject your Order in case we have reason to believe that you intend to resell our Products.
24. OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the power to modify these Terms and Conditions. We will keep you informed of the substantial changes made in them. These shall not be retroactive and, except for possible exceptions according to the specific case, shall be applicable after 10 days of the date of publication in the corresponding notice. If you do not agree with the modifications introduced, we recommend you not to make use of our website.
25. IMPLEMENTATION AND JURISDICTION
The use of our website and the contracts for the purchase of products through this website will be governed by Spanish legislation
These General Conditions are subject to and shall be governed by the provisions of the laws of Spain, in particular:
• Law 7/1998 of 13 April on General Conditions of Contract
• Royal Legislative Decree 1/2007 of 16 November adopting the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws,
• Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which it repeals Directive 95/46/EC
• Law 34/2002 of 11 July on Information Society and Electronic Commerce Services.
The parties submit, for the resolution of conflicts and with resignation from any other jurisdiction, to the courts and tribunals of the consumer's home.
You can request an extrajudicial settlement of disputes in Resolution of online litigation IVA European Commission (europa.eu)
26. Comments, suggestions, complaints and claims
Your comments and suggestions will be well received. Please send us such comments and suggestions, as well as any query, complaint or claim through our contact form, the phone or the postal address or email indicated in clause 2 of these General Contracting Conditions
In addition, we have official claims available to consumers and users. You can request them by calling them at +34965208770 or through our contact form.
Its complaints and claims before our customer service will be attended within the shortest possible time and, in any case, within a maximum period of one month. Likewise, they will be recorded with an identification key that we will put in their knowledge and will allow you to track them. If you as a consumer consider that your rights have been violated, you can address your complaints through the email address atencion.cliente@zapatoconfortable.com in order to request an extrajudicial solution of disputes.
27. Contact
If you have any questions about these Terms and Conditions, our products or your order, please contact us through the contact page or through our Customer Service via phone +34965208770, or the email address atencion.cliente@zapatoconfortable.com
CUTIMED S.L.