Policy of changes and returns
If for any reason you are not satisfied with your order, zapatoconfortable Admits the possibility
to make the change or return of the article (s), provided that this is done within 30 calendar days
From the date of purchase or 14 calendar days since you receive the order.
In the event that you believe that the article (s) is defective (s), you must notify us
atencion.cliente @zapatoconfortable.com within a maximum period of 72 hours.
To return or change a product, it must be in Its original packaging, with its labels, unused and in the same
Conditions that you received. You must Accompany the order you made or indicate the return number.
Return cost - Peninsula and Balearic
Your first refund in our store will be free, as long as it is done in Spain (Peninsula and / or Balearic Islands)
and through our transportation service.
For the following returns, you can use our transport service if you do it within Spain (Peninsula and Balearic)
With a cost from: € 4.99 for peninsular Spain - € 11.00 Spain Baleares, which will be deducted from the amount of the refund.
This shipping cost will not be charged if the article (s) has a manufacturing defect, as long as you use our
Transportation service to send it to us.
You can also make the refund for your own means, assuming the shipping costs.
Write us an e-mail to atencion.cliente @zapatoconfortable.com
And we will answer you with the address to which you have to send it.
Return cost - Canary Islands, Ceuta, Melilla and Rest of Europe
For returns held from Canary Islands, Ceuta, Melilla and the rest of Europe,
You should return the item to our facilities through the carrier that you choose,
Assuming the corresponding transport expenses, customs expenses and taxes.
Write us an e-mail to atencion.cliente @zapatoconfortable.com and we will answer you
With the address to which you have to send it.
How to perform a return
Here are the steps to follow:
1. Enter your account https://zapatoconfortable.com/en/
2. Access the section "Orders".
3. Go to the order on which you want to return and click on "Details".
4. Select the item (s) to return.
5. Tell the reason why you want to return the item and if you will send it for your means
Or you prefer to use our transport service.
6. Next, click on "Request a return".
7. We will arrive your request and we will process it as soon as possible. If you have chosen our
Transportation Service We will send you a link to generate yourself?
The label to paste into the package.
Changes of size, model or color
For this type of change you must perform a refund of the article (s) that are not good, indicating that it is a change
In the text of the return. Then you must have a new order with the new article (s).
We will reimburse you the amount of the first item (s) in a maximum period of 14 days (depending on the bank establishment this period
It may vary) after we receive in our store the article (s).
Refunds
When we receive the item (s) and what we review, we will carry out the reimbursement of the corresponding amount
Within 14 days (depending on the bank entity, income can be delayed more days). The refund will be made,
Preferably, in the same modality the payment was made. If it were not possible, we will contact you to study
Another means.
Remember
Changes and returns have not been allowed after 30 days after purchase or 14 calendar days after receipt.
Nor will be accepted If the item is damaged, it is delivered out of its original packaging or has been used.
If you think the item is defective You will have a maximum period of 72 hours to notify us and / or process the refund.
Within Peninsular or Balearic Islands the first refund is free through our service.
In case of defective products or erroneous shipments, the return expenses will be borne by ZapatoconFortable.
For any questions or clarification, you can contact us at the following email address
totencion.cliente @zapatoconfortable.com Or by phone 965208770 from Monday to Friday from 10:00 a.m. to 1:00 p.m.