Policy of changes and returns
If for any reason you are not satisfied with your order, zapatoconfortable admits the possibility of making
the change or return of the article (s), provided that this is done within 30 calendar days from the date
of purchase or 14 calendar days since you receive the order.
In the event that you believe that the item (s) is defective (s), you must notify ourselves attentive atencion.cliente@zapatoconfortable.com
within a maximum period of 72 hours.
To return or change a product, it must be in its original packaging, with its labels, unused and in the same
Conditions that you received. You must accompany the order you made or indicate the return number.
Return cost
Your first return in our store will be free, as long as it is done in Spain (Peninsula and / or Balearic Islands) and through
of our postal service.
For the following returns, you can use our postal service if you do it within Spain (peninsula and / Balearic)
With a cost from: € 4.99 for peninsular Spain - € 5.99 Spain Baleares, which will be deducted from the amount of reimbursement.
This shipping cost will not be charged if the article (s) has a manufacturing defect, as long as you use our
means to send it.
You can also make the refund for your own means, assuming your shipping costs, indicating the following address:
Calzados Romero
C / Pablo Iglesias, 8
03004 Alicante
TFNO +34965208770
How to perform a return
To begin with, enter your account https://zapatoconfortable.com/en/, and access the Orders section. Go to the order on which you want
Make the refund and click on "Data". You will access the order, select the (s), tell us the reason why you want
Return and if you will send it for your means or you prefer to use our service. Next, click "Request a return".
We will arrive at your request and we will process it as soon as possible, giving instructions on how to proceed.
In the case you want to use our postal service do the following:
- Access the address http://www.correos.es/portaldevoluciones?identificador=DB07JCUTIMEDSL
- Complete all your data. Make sure they are correct to avoid delays.
- In the "Reference" field indicates the number of your order.
- Mark the option "I have read and accept the data protection policy" and click "OK".
- The page will be updated and a label will be generated with a return code.
- Download the label, print it and deposit the package at the post office that best comes to you.
Changes of size, model or color
For this type of change you must perform a refund of the article (s) that are not good, indicating that it is a change
In the text of the return. Then you must have a new order with the new article (s).
We will reimburse you the amount of the first item (s) in a maximum period of 14 days (depending on the bank establishment this period
It may vary) after we receive in our store the article (s).
Refunds
When we receive the item (s) and what we review, we will carry out the reimbursement of the corresponding amount
Within 14 days (depending on the bank entity, income can be delayed more days). The refund will be made,
Preferably, in the same modality the payment was made. If it were not possible, we will contact you to study
Another means.
Remember
Changes and returns have not been allowed after 30 days after purchase or 14 calendar days after receipt.
Nor will be accepted If the item is damaged, it is delivered out of its original packaging or has been used.
If you think the item is defective You will have a maximum period of 72 hours to notify us and / or process the refund.
Within Peninsular or Balearic Islands the first refund is free through our service.
In case of defective products or erroneous shipments, the return expenses will be borne by ZapatoconFortable.
For any questions or clarification, you can contact us at the following email address
atencion.cliente@zapatoconfortable.com or by phone 965208770 from Monday to Friday from 10:00 a.m. to 1:00 p.m.